Privacy Policy
Last Updated: 25 March 2026
Privacy Policy
1. Introduction
This Privacy Policy explains how DiversingIT ("Company", "we", "us", or "our") collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").
This policy applies to all users of our ecommerce website, including both individual consumers (B2C Customers) and business representatives (B2B Customers).
2. Definition of Personal Information
"Personal Information" means information relating to an identifiable, living natural person and, where applicable, an identifiable juristic person, as defined under POPIA.
3. Information We Collect
3.1 Information Provided by You
- Full name and surname
- Company name and registration details (for B2B Customers)
- Contact details (email address, telephone number)
- Billing and delivery addresses
- Payment information (processed via secure third-party providers)
3.2 Automatically Collected Information
- IP address
- Browser type and device information
- Website usage data (via cookies and analytics tools)
4. Purpose of Processing
We process personal information for the following purposes:
- To process and fulfil orders
- To communicate with customers regarding orders and support
- To provide customer service and technical support
- To comply with legal and regulatory obligations
- To improve our website and services
- To prevent fraud and ensure security
5. Lawful Basis for Processing
We process personal information in accordance with POPIA on the following grounds:
- Consent from the data subject
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
6. Sharing of Information
We may share personal information with:
- Payment service providers
- Courier and logistics partners
- IT service providers and hosting services
- Regulatory authorities where required by law
We do not sell personal information to third parties.
7. Cross-Border Transfers
Where personal information is transferred outside South Africa, we ensure that:
- The recipient is subject to laws, binding corporate rules, or agreements that provide an adequate level of protection; or
- The data subject consents to such transfer; or
- The transfer is necessary for contract performance.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal and tax obligations (including SARS requirements)
- Resolve disputes and enforce agreements
9. Security Safeguards
We implement appropriate technical and organisational measures to protect personal information, including:
- Encryption of sensitive data in transit (e.g., HTTPS)
- Access control and role-based permissions
- Secure hosting environments
- Regular security monitoring and updates
10. Data Subject Rights
In terms of POPIA, you have the right to:
- Access your personal information
- Request correction or deletion of your information
- Object to processing in certain circumstances
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
Information Regulator (South Africa):
Website: https://www.justice.gov.za/inforeg/
11. Cookies and Tracking Technologies
11.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website.
11.2 Types of Cookies We Use
- Essential Cookies: Required for core website functionality (e.g., cart, login)
- Analytics Cookies: Used to analyse site usage (e.g., Google Analytics)
- Marketing Cookies: Used for advertising and tracking (e.g., Meta Pixel, Google Ads)
11.3 Cookie Consent
- Upon visiting our website, you will be presented with a cookie banner.
- Non-essential cookies will only be activated upon your consent.
- You may withdraw or modify your consent at any time via your browser settings or cookie preferences.
11.4 Managing Cookies
You can manage cookies through your browser settings. Disabling certain cookies may impact functionality.
12. Direct Marketing
We may process personal information for direct marketing purposes only where:
- You have provided explicit consent; or
- You are an existing customer and have been given a reasonable opportunity to opt out.
All marketing communications will include an opt-out mechanism.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
14. Data Breach Notification
In the event of a data breach involving personal information:
- We will take immediate steps to contain and assess the breach.
- We will notify the Information Regulator where required.
- We will notify affected data subjects where there is a risk of harm.
- Notifications will include sufficient information to allow affected parties to take protective measures.
15. Information Officer and PAIA Manual
The Company has appointed an Information Officer in accordance with POPIA.
Rudi du Toit
rudi@diversingit.co.za
A manual prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 ("PAIA Manual") is available upon
request from the Information Officer.
16. Contact Details
If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us at:
DiversingIT PTY LTD
2015/354690/07
7 Pin Oak Crescent, Goodwood, Cape Town, 7460
contactus@diversingit.co.za
17. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective upon publication on the website.
