Product Support, Warranty & Returns
Last Updated: 2 April 2026
Product Support, Warranty & Returns
· We do not provide independent warranties on any products.
· Warranty terms, duration, and coverage are determined solely by the product manufacturer or brand owner.
· We will honour and facilitate warranty claims strictly in accordance with the manufacturer’s policies, processes, and decisions.
· We act as an intermediary between you (the buyer) and the manufacturer/supplier.
· We will submit and manage the warranty claim on your behalf.
· The outcome of any claim (repair, replacement, or rejection) is entirely at the discretion of the manufacturer.
· We are bound to abide by the manufacturer’s final decision.
· Physical damage
· Misuse or abuse of the product
· Unauthorized repairs or modifications
· Normal wear and tear
· Failure to follow product usage instructions
In such cases:
· Neither we nor the manufacturer will be liable for refunds, replacements, or repairs.
Customer Responsibility:
· The buyer is responsible for:
o Shipping or collection costs to send the product to us or the designated service point for warranty assessment.
Our Responsibility:
· We will cover:
o Delivery of the product back to you after assessment, repair, or replacement
o Any required transport between supplier/manufacturer and the return process
5. Warranty Process Overview
1. Customer reports issue to our support team
2. We assess and log the warranty request
3. Product is sent (at customer cost) for evaluation
4. Manufacturer inspects the product
5. Outcome determined:
a. Repair
b. Replacement
c. Rejection
6. Product is returned to customer
6. Important Notes
· Warranty turnaround times depend on the manufacturer and supplier processes.
· We do not guarantee specific repair or replacement timelines.
· Customers are encouraged to:
o Keep original packaging (if required by manufacturer)
o Retain proof of purchase
· Email: sales@diversingit.co.za
· Order Number: Required for all
